Terms and Conditions

1. Introduction & Agreement to Terms

Welcome to Edocs LLC. These Terms & Conditions (“Terms”) govern your access to and use of our website, applications, and services. By using our services, you agree to these Terms. If you do not agree, please do not use our services.

These Terms are a legal agreement between you (“you” or “the customer”) and Edocs LLC (“we,” “our,” or “us”).

2. About Edocs LLC & Services Provided

Edocs LLC is a privately owned company that assists customers in preparing, reviewing, and submitting travel-related documents such as visas, permits, and other application forms.

We do not issue visas or make decisions about approval — those decisions are made solely by the relevant government authority.

3. No Government Affiliation Statement

Edocs LLC is not affiliated with, endorsed by, or acting on behalf of any government, embassy, or consulate.We provide application assistance and document facilitation services only. All official government fees, where applicable, are separate and will be clearly disclosed.

4. Changes & Updates to Services

We may update, modify, or discontinue parts of our services without notice. We may also release updates to our website or systems for security, compliance, or performance reasons, and you may be required to use the latest version to continue service.

5. User Responsibilities & Eligibility

To use our services, you must:

• Be at least 18 years old or have parental/guardian consent.
• Provide true, complete, and up-to-date information.
• Confirm that your passport and other documents meet destination requirements (many countries require at least 6 months’ validity beyond your travel date).
• Review all completed applications immediately upon receipt and notify us of errors within 24 hours.

6. Service Process & Limitations

Our role is to help prepare and submit your application based on the details you provide.We cannot:

• Guarantee approval of your application.
• Influence government processing times.
• Prevent additional documentation requests from authorities.

7. Payment Terms, Refunds & Cancellations

• Payments: All fees must be paid in full before we process your application.
• Refunds:
  • If we have not yet begun processing your order, you may request a full refund within 24 hours of payment.
  • If processing has started, refunds may be partial to cover work already performed.
  • Government fees are non-refundable once submitted.
• Cancellations: Requests must be submitted via email to our customer support team.

8. Delivery of Services & Timelines

We will begin processing after payment confirmation. Delivery timelines are estimates and depend on the accuracy of your information and government processing times. We are not responsible for delays caused by third parties.

9. Errors & Corrections Policy

If you find an error in your completed application caused by our mistake, we will correct it at no extra cost. If the error results from incorrect information you provided, additional fees may apply.

10. User Content & Intellectual Property

You retain ownership of any content you provide to us (e.g., reviews, testimonials, photos). You grant Edocs LLC a worldwide, royalty-free license to use, display, and share this content for service and promotional purposes.

All website content, text, graphics, and software remain the property of Edocs LLC and may not be used without our written permission.

11. Third-Party Services & Links

Our website may link to other websites or services not controlled by Edocs LLC. We are not responsible for their content, policies, or actions.

12. Acceptable Use Policy (Prohibited Activities)

You agree not to:

• Break any applicable law.
• Submit false, misleading, or fraudulent applications.
• Interfere with, hack, or attempt to disrupt our systems.
• Upload harmful code (e.g., viruses, spyware).
• Use our content without permission.

13. Disclaimers & No Guarantee of Approval

We provide services “as is” without warranties of any kind. We cannot promise:

• Approval of your application.
• Exact processing times.
• That government websites or portals will always be operational.

Important Notice About Using eDocs LLC

By using our services, you agree and understand the following:

We’re Not a Government Agency

eDocs LLC is a private company and is not owned, operated, endorsed, or affiliated with any government or government agency.

Even if you receive official-looking documents (like visas or permits) through us, you are not dealing directly with a government entity.

We Don’t Provide Legal Advice

The information on our website and in our communications is for general informational purposes only.

We do not provide legal or regulatory advice, and using our service does not replace speaking with a qualified legal professional.

If you're unsure about the requirements for your travel or legal documents, we recommend consulting your lawyer.

How We Communicate With You

When you choose to work with eDocs LLC, you’re giving us permission to contact you through:

• Email (including unencrypted emails)
• Phone calls or text messages
• Live chat or messages through our website or mobile app

These communications may involve sharing personal information, as explained in our Privacy Policy.

While we do our best to protect your data, you understand that transmitting information over the internet or phone may carry risks that are outside our control.

You’re Our Customer – Not the Government’s

When you use our services, you’re entering a direct business relationship with eDocs LLC.

That means you are buying our products and services from us—not from any government.

🙌 In Short:
We're here to help make your document process easier, but we’re not the government, and we don’t give legal advice. You're responsible for making sure you meet all legal and travel requirements, and we’re here to assist along the way.

14. Limitation of Liability

Our maximum liability to you will not exceed the total fees paid for the specific service in question. We are not responsible for indirect losses such as missed flights, hotel costs, or other related expenses.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of [Insert State/Country]. Disputes will be handled in the courts located in our principal place of business, unless otherwise required by law.

16. Dispute Resolution (Flexible)

We aim to resolve issues quickly:

1. Both parties will attempt to resolve disputes informally within 30 days.
2. If no agreement is reached, disputes may be taken to small claims court (if eligible) or a court with appropriate jurisdiction.

17. Privacy Policy

1. a. Information We Collect
   • Name, contact information, and passport details.
   • Payment information (handled securely by payment processors).
   • Communication records and submitted documents.
2. b. How We Use Your Information
   • Prepare and process your application.
   • Communicate with you about your order.
   • Improve our services.
3. c. Sharing Your Information
   • Only with relevant authorities to process your request.
   • As required by law or to prevent fraud.
4. d. Data Security
   • We use reasonable safeguards to protect your information but cannot guarantee complete security over the internet.
5. e. Your Rights
   • You may request access, correction, or deletion of your personal data, where permitted by law.

18. Cookies & Website Usage

We may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

19. Changes to These Terms

We may use cookies to improve your browsing experience. You can disable cookies in your browser settings, but some features may not work properly.

19. Changes to These Terms

We may update these Terms at any time. Significant changes will be announced on our website before they take effect.

20. Contact Information

For questions or concerns:Edocs LLC [inquiries@edocs.online]